Evaluation Of The Influence Of Learning Media Website On User Satisfaction With PLS-SEM

Nasarudin Sar Afwan, Wing Wahyu Winarno, Mei P Kurniawan


The COVID-19 pandemic has changed the way people interact, communicate and work, as well as in the world of education where the learning process is carried out more using online methods. Schools need to prepare a special forum that can be used as an online learning medium. One of them is a learning website. SMKN 2 Kuripan develops a learning media website with the page www.lms.smkn2kuripan.sch.id. This page helps the learning process in schools in blended learning. This research will test the quality of the website that is used to find out whether the website has met user satisfaction or not. It is important to do this as an improvement material for managers on the quality of the website. The test uses SmartPLS with the WebQual 4.0 method approach through question indicators for each variable that are distributed to users for collecting and testing quantitative data.In the SmartPLS test, the results obtained that the variables of usability quality and interaction service quality have a significant and acceptable effect on user satisfaction. While the quality of information is not yet significant. These results are important as material for improvement and evaluation of managers on the results of the answers from which variable indicators have not reached a good category on website quality. For further research suggestions, other evaluation methods can be added such as ServQual, TAM combined with the WebQual method to get more precise evaluation results and it is necessary to do a comparison analysis of other testing tools such as SPSS, WarpPLS, and Amos.


Evaluation; WebQual; SEM; SmartPLS;

Full Text:

PDF (Indonesian)


U. Tandon, R. Kiran, and A. N. Sah, “Customer Satisfaction as mediator between website service quality and repurchase intention: An emerging economy case,” Serv. Sci., vol. 9, no. 2, pp. 106–120, 2017, doi: 10.1287/serv.2016.0159.

Sugiyono, “Metode Penelitian Manajemen,” Bandung: CV. Alfabeta, 2014.

R. T. V. Stuart J. Barnes, “An integrative approach to the assessment of E-Commerce Quality,” J. Elctronic Commer. Res., vol. 3, no. 3, pp. 114–126, 2002, doi: 10.1080/00223891.2013.770400.

S. Barnes and R. Vidgen, “WebQual : An Exploration of Web-site Quality,” Communications, vol. 1, pp. 298–305, 2000, [Online]. Available: http://citeseerx.ist.psu.edu/viewdoc/download?doi=

W. W. Chin, “The partial least squares approach for structural equation modeling.,” Mod. methods Bus. Res., no. January 1998, pp. 295–336, 1998.

Imam Ghozali, Structural Equation Modeling – Metode Alternatif dengan Partial Least Squares (PLS). Semarang: UNDIP, 2014.

Imam Ghozali, Partial Least Square (Konsep, Tehnik, dan Aplikasi) menggunakan program SmartPLS 3.0. Semarang: Universitas Diponegoro, 2015.

Agus Widarjono. Ph. D., Analisis Multivariat Terapan: Dengan Program SPSS, AMOS, dan SMARTPLS, Kedua. Yogyakarta: UPP STIM YKPN, 2015.

A. Al Baiti, Suprapto, and A. Rachmadi, “Pengukuran Kualitas Layanan Website Dinas Pendidikan Kota Malang,” Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 1, no. 9, pp. 885–892, 2017.

A. Pratama, “Pengaruh Kualitas Website (Webqual 4.0) Terhadap Kepuasan Pengguna pada Repository Universitas Airlangga,” 2018.

W. H. DeLone and E. R. McLean, “Information systems success: The quest for the dependent variable,” Inf. Syst. Res., vol. 3, no. 1, pp. 60–95, 1992, doi: 10.1287/isre.3.1.60.

F. Economics, “User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET),” J. Akunt. dan Keuang., vol. 10, no. 1, pp. 24–47, 2008, doi: 10.9744/jak.10.1.PP.24-47.

DOI: http://dx.doi.org/10.30700/jst.v12i1.1227

Article Metrics

Abstract view : 355 times
PDF (Indonesian) - 323 times


  • There are currently no refbacks.

Copyright (c) 2022 SISFOTENIKA

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Badan Pengelola Jurnal Ilmiah Sistem Informasi dan Teknik Informatika (SISFOTENIKA) STMIK Pontianak.


Jurnal Ilmiah SISFOTENIKA terindex di :











ISSN Printed : 2087-7897

ISSN Online : 2460-5344


Jurnal Ilmiah SISFOTENIKA Terakreditasi Peringkat Empat


Partners & Co-Organizers:

Lisensi Creative Commons

Jurnal Ilmiah SISFOTENIKA: STMIK Pontianak Online Journal ISSN Printed (2087-7897) - ISSN Online (2460-5344) licensed under a Lisensi Creative Commons Atribusi 4.0 Internasional. Flag Counter

View My Stats>